FAQs

Frequently Asked Questions

Do you provide emergency services?

Yes. Water damage does not follow a schedule. If you are dealing with an urgent situation, contact us immediately so we can help you determine the fastest and safest course of action.

How quickly can you respond to an emergency?

We aim to respond as quickly as possible, often within the hour. Water damage worsens fast, so early action can significantly reduce repair costs and secondary damage like mold growth.

What types of water damage do you handle?

We handle everything from leaks, burst pipes, overflowing sinks or toilets, appliance failures to roof leaks and weather related water intrusion. If water is where it should not be, we can help assess next steps.

Do you work with insurance companies?

Yes. We regularly work with homeowners and renters insurance claims. We can help guide you through the process and provide documentation needed for your claim, though coverage decisions are always made by your insurance provider.

What areas do you serve?

We primarily serve Silver Lake and surrounding Los Angeles neighborhoods. If you are nearby and unsure whether we cover your area, please reach out.

How much does water damage restoration cost?

Costs vary depending on the source of the water, how far it spread, and how long it was present. After an assessment, we can give you a clearer idea of expected costs and options.

Can you help prevent mold?

Yes. Proper drying and moisture control are critical to preventing mold growth. Acting quickly after water exposure greatly reduces the risk.

Do I need to leave my home during the process?

Not always. Many jobs allow homeowners to remain in the home. We will let you know if temporary relocation is recommended based on safety or equipment needs.